Terms and Conditions

This site is maintained by Jocalia Palatium™. Jocalia Palatium™ retains the right to make changes to site content, prices, terms and/or policies at any time, without notice. By providing your information and using the website, you are accepting the terms and practices described in our privacy policy and on our website.

Intellectual Property Rights

Jocalia Palatium™ owns all copyright and other intellectual property rights in all content on this website, in the underlying website code and in all content on its social media sites, or has the permission of the owner of those rights to use the content on this website or such social media sites. No images may be used without express written consent from Jocalia Palatium™. Duplication of any images or designs without permission, will be subject to legal action.


All Jocalia Palatium™ gems are hand-selected from sources in Southeast Asia. We do our best to fill your order as quickly as possible. You will receive confirmation of your order via email from Jocalia Palatium™. Your confirmation includes the shipping and handling charges, and the total dollar amount in Canadian dollars. Your receipt does not constitute a contract. Orders may be cancelled at any time, due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason. If Jocalia Palatium™ cancels your order after payment for any reason, Jocalia Palatium™ will issue a refund to your credit card account.

Once your order has been shipped, you will receive an email notification from Jocalia Palatium™.
If you have not received a confirmation email, please check your spam folder, or contact us at info@JocaliaPalatium.com.


All prices are in Canadian dollars (CAD). Check xe.com for up to the minute foreign exchange rates. We accept Visa, Mastercard and American Express. Please contact us (info@JocaliaPalatium.com) for a quote of an item of your interest.

Sales Taxes

Since we are a small supplier, we do NOT charge any sales taxes (HST/GST) to Canadian customers.

All American and international customers will be responsible for all taxes and import duties charged by their respective countries.

Based in Ottawa, Jocalia Palatium™ specializes in coloured gems and handcrafted jewellery. We hand select each piece of gem ourselves and we work closely with jewellery designers and local goldsmiths to create one unique piece of jewellery entirely made in Canada with imported gemstones.

Ottawa, Ontario, Canada