Terms and Conditions

Terms and Conditions

This site is maintained by Jocalia Palatium™. Jocalia Palatium™ retains the right to make changes to site content, prices, terms and/or policies at any time, without notice. By providing your information and using the website, you are accepting the terms and practices described in our privacy policy and on our website.

Intellectual Property Rights

Jocalia Palatium™ owns all copyright and other intellectual property rights in all content on this website, in the underlying website code and in all content on its social media sites, or has the permission of the owner of those rights to use the content on this website or such social media sites. No images may be used without express written consent from Jocalia Palatium™. Duplication of any images or designs without permission, will be subject to legal action.


All Jocalia Palatium™ gems are sourced in Southeast Asia. We do our best to fill your order as quickly as possible. You will receive confirmation of your order via email from Jocalia Palatium™. Your confirmation includes the shipping and handling charges, and the total dollar amount in Canadian dollars. Your receipt does not constitute a contract. Orders may be cancelled at any time, due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason. If Jocalia Palatium™ cancels your order after payment for any reason, Jocalia Palatium™ will issue a refund to your credit card account.

Once your order has been shipped, you will receive an email notification from Jocalia Palatium™.
If you have not received a confirmation email, please check your spam folder, or contact us at info@JocaliaPalatium.com.


All prices are listed in Canadian dollars (CAD). Check xe.com for up to the minute foreign exchange rates. We accept Visa, Mastercard and American Express.

Shop Guarantee

All the information you provide to us during your visits is kept with strict confidence and every transaction you make is safe. We make use of the latest available technology to protect your sensitive information. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. If you still do not want to use your credit card on the Internet, you may just fill out our shopping cart, print and take a photo of the printout and send it to us. A customer care representative will then contact you within the next 24 hours to confirm your order over the phone.

SSL Secure Transactions at Jocalia Palatium

SSL Secure Transactions at Jocalia Palatium


Sales Taxes

We charge applicable sales taxes (HST/GST) to Canadian customers.

No tax is applied to shipping.

All American and international customers will be responsible for all taxes and import duties charged by their respective countries.

Jocalia Palatium™ is gem dealer, registered gemmologist and jewellery designer located in Ottawa, Canada. We specialize in coloured gemstones. We design unique pieces of jewellery and work with local goldsmiths to manufacture made-in-Canada jewellery. We also provide gem identification and appraisal, and gem sourcing services.

Ottawa, Ontario, Canada


Mon.-Fri. 9:00-17:00
Sat.-Sun. 9:00-17:00