Shipping Information


Jocalia Palatium™ offers shipping worldwide. The orders can be insured by the carrier service for door-to-door delivery, if available. Shipping times are calculated from time of payment received. While we will make every effort to maintain delivery times as per the schedule below, we cannot be held responsible for delays caused by Canada Post or other shipping companies involved in the delivery of your item(s). Courier orders can only be processed during regular business hours. Shipping times are estimates and cannot be guaranteed. If rush or guaranteed service is required, please email with shipping address and desired date and we will give you a quote. Shipping fees include insurance and package tracking.

To receive your order, you must provide a complete and valid mailing address. We are unable to ship to P.O. boxes or APO addresses. All packages are signature required.

Most orders ship out from us within 2-4 business days. In the event your order cannot be shipped, you will be contacted immediately by email and informed the reason for the delay. Your credit card will not be charged until the merchandise has been shipped.
You may also advise us of any special shipping requirements or instructions.  If you have any questions regarding shipping issues, please feel free to contact us by phone or by email.


Standard Mail

3-5 business days


Priority Mail

1-2 business days



1 business day to major centres


SHIPPING TO CONTINENTAL UNITED STATES (Hawaii and Alaska are not included – use worldwide rates)

Standard Mail

4-6 business days


Priority Mail

2-3 business days



1 business day to major centres



Small Parcel

6-10 business days


Air Mail

4-7 business days



2-3 business days to major centres



We are happy to provide FREE SHIPPING for a transaction of CDN$500 and over, to anywhere in Canada and the USA.

Please note: Jocalia Palatium™ is not responsible for any fees charged by customs for USA and International orders or any import/customs barriers imposed by your country. For more information on import duties or customs policies and regulations, please contact your local customs office.

Jocalia Palatium™ is gem dealer, registered gemmologist and jewellery designer located in Ottawa, Canada. We specialize in coloured gemstones. We design unique pieces of jewellery and work with local goldsmiths to manufacture made-in-Canada jewellery. We also provide gem identification and appraisal, and gem sourcing services.

Ottawa, Ontario, Canada


Mon.-Fri. 9:00-17:00
Sat.-Sun. 9:00-17:00