Returns Policy


We want you to be happy with your purchase! We stand behind the quality of our products. In the event that you wish to return your purchase, please read the following instructions carefully:

We accept returns within fourteen days of delivery date for IN-STORE CREDIT ONLY. 

Please contact (subject: return) to request a Return Authorization Code (RAC). No return(s) will be accepted without a RAC.

Returned items must be in unused condition. We will not accept a return of any item with scratches, marks, blemishes, signs of wear on the product, the tags, or the case, or signs of alterations.

When shipping your item, please ensure to ship with:

* the original invoice
* the original packaging
* the undamaged and unworn item
* Must be insured and shipped with a courier company, or a postal company that provides insurance, a tracking number, and registered shipping.

A 15% restocking fee may be charged for all returns from accounts that consistently abuse the return privilege.  For returns made without the return authorization code, and original invoice, we reserve the right to send them back to you at your expense.

If you have any questions, please do not hesitate to contact us by phone or by email.

All shipping, handling and expediting charges are non refundable.

If you have received an incorrect or damaged item, please contact us via immediately.


Jocalia Palatiumâ„¢ is gem dealer, registered gemmologist and jewellery designer located in Ottawa, Canada. We specialize in coloured gemstones. We design unique pieces of jewellery and work with local goldsmiths to manufacture made-in-Canada jewellery. We also provide gem identification and appraisal, and gem sourcing services.

Ottawa, Ontario, Canada


Mon.-Fri. 9:00-17:00
Sat.-Sun. 9:00-17:00